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Archived: East Riding Quality Home Care Requires improvement

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Inspection report

Date of Inspection: 23 January 2014
Date of Publication: 21 February 2014
Inspection Report published 21 February 2014 PDF | 87.18 KB

Overview

Inspection carried out on 23 January 2014

During a routine inspection

We spoke with seven people who either received a service or were a relative of someone who received a service from the agency. We also spoke with three care workers and the registered persons.

People told us that they were happy with the service they received. One person said, “The carers are more like friends than carers" and another person said, “It is an excellent service all round”. People told us that care workers arrived at the right time and stayed for the correct length of time.

Most of the people who we spoke with told us that they could manage their own medication but those who received some support said that they had never had any concerns about the support they received from staff.

Personnel records evidenced that the agency followed robust recruitment and selection practices when employing staff. Staff completed induction training before they commenced work with people who used the service.

Care workers told us that there were enough staff to support the people who received a service and, because the service employed part time staff, there was usually someone available to cover sick leave or holidays.

There were effective quality monitoring systems in place that gave people who used the service, their relatives and staff the opportunity to comment on the way the agency was operated. This included a complaints system. We saw evidence that the registered persons were proactive in ensuring that they kept up to date with good practice guidelines.