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Archived: Lelant Nursing Home Outstanding

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Inspection report

Date of Inspection: 9 November 2013
Date of Publication: 21 November 2013
Inspection Report published 21 November 2013 PDF | 80.18 KB

Overview

Inspection carried out on 9 November 2013

During a routine inspection

During our visit with met with thirteen people, spoke with five staff including the unregistered manager and reviewed four people's care records and eight people's care notes held in their rooms.

People told us “I like living here. The staff are nice”; "They are good workers (the staff)"; "I like the company and being looked after, they pop in and make sure you're alright"; "The staff are very kind, very good and usually explain what they're doing"; "It's very good here."

We found people were asked for their consent before treatment was given and where people were unable to give their verbal or written consent staff consulted with family and health professionals who knew people well. People had their needs assessed prior to coming to live at Lelant Nursing Home and the care given reflected people's needs. Care was individualised and people were able to access and become involved with activities in their local community if they wished.

People living at Lelant Nursing Home received a healthy, well balanced diet. Staff were aware of those who required additional support with their nutrition and hydration and provided help to people in an unhurried manner.

Staff working at Lelant told us they felt supported and valued and that they enjoyed their work. Regular one to one meetings occurred to support staff with their development and there were opportunities for professional development.