• Services in your home
  • Homecare service

Archived: Care Concern (Homecare) Limited

Swan Centre, Fishers Lane, Chiswick, London, W4 1RX (020) 8899 6123

Provided and run by:
Care Concern (Homecare) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

12, 16 September 2013

During a routine inspection

During our inspection we spoke with six people who use the service, eleven relatives of people who use the service and two care workers. People who use the service and their relatives spoke positively about the care and support they received from the staff. Some comments we received from people who use the service were: "exceptional service, from very experienced staff", "I am very happy, no complaints" and "staff always turn up on time and are very reliable". Some of the relatives we spoke with commented that "it's a completely different agency than the others", "just what I was looking for", "they have very nice staff with a good local knowledge" and "we are delighted with the service".

The staff we spoke with were happy in their work and enjoyed working for the agency. They said they were treated well and had good training and support in their role.

We found that people and/or their relatives were involved in identifying needs and this was incorporated into the care plan.

People received support to maintain a balanced diet.

People were provided with information of how they could make complaints and suggestions to improve the service, and these were dealt with appropriately.

7 November 2012

During a themed inspection looking at Domiciliary Care Services

We carried out a themed inspection looking at domiciliary care services. We asked people to tell us what it was like to receive services from this home care agency as part of a targeted inspection programme of domiciliary care agencies with particular regard to how people's dignity was upheld and how they can make choices about their care.

We used telephone interviews with people who use the service and to their main carers (a relative) to gain views about the service. We spoke with senior staff at the office and also spoke with five care workers over the telephone.

During this inspection we spoke with 11 people who use the service or their relatives over the telephone.

Relatives commented that they, 'have peace of mind' and 'felt very secure' with the support the care workers gave people. People said they felt all the staff were competent in their work and had been appropriately trained. They gave examples where staff demonstrated their training and understanding in promoting people's dignity, such as telling people what they were doing when supporting them with personal care, and also engaging people in conversation during the visit.

People who use the service told us that they had a team of up to five care workers who worked on a rotational basis to provide support to them. The manager told us this was to ensure continuity of care for people.

People we spoke with said they felt the care workers and office staff listened to them and took action regarding any concerns they had. People told us that 'everything we asked for they have done', 'the office staff are so helpful and responsive, I can contact them day or night if I need to'.

21 March and 18 May 2011

During a routine inspection

People told us that they were happy with the service they receive. They said that the care staff are polite, kind and respectful towards them. They also said that the service responds quickly to their changing needs or preferences and supports them in any of the aspects of their lives with which they need help.

People told us that their views are regularly sought and that the provider acts upon the feedback they give.

All of the people we spoke with said that the service met their needs very well.