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Inspection report

Date of Inspection: 23 January 2014
Date of Publication: 25 February 2014
Inspection Report published 25 February 2014 PDF | 75.89 KB

Overview

Inspection carried out on 23 January 2014

During a routine inspection

Everyone we spoke with told us they were happy with the services provided by this practice and would recommend the service to family and friends. People told us the service they received was “Brilliant” and “Excellent”. They also told us that the staff were “Efficient and friendly” and how the staff were “always willing to help”. One person said “I would not go anywhere else and the owner has such a gentle manner”.

We found there were suitable arrangements for obtaining people’s consent for the care and treatment provided to them. People told us they were always asked for any changes in their medical history at each appointment.

We found that people were protected from the risk of infection because appropriate guidance was followed. People told us that the surgery was always very clean when they visited.

People were protected against the risks associated with medicines management because appropriate arrangements were in place to safely manage them.

The practice reviewed the quality of care and treatment being monitored regularly. This helped to ensure that the service was run in the best interests of the people who were using it.