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Burgh House Residential Care Home Limited Good

All reports

Inspection report

Date of Inspection: 10 June 2013
Date of Publication: 6 July 2013
Inspection Report published 06 July 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 June 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

During our inspection we spoke with five people who used the service about the care and support they received. One person told us, "It is a lovely place to live, everyone is so kind and they seem to know what I need all the time. If there is anything I want I only have to ask and they get it for me."

Another person we spoke with said, "The staff here all help me. I need some help to get washed and dressed but encourage me to do what I can for myself." Another person told us that, "Everything is Ok, but sometime I would like more to do." We discussed this with the provider who showed us that in fact they did a lot around the home including helping to run the carpet bowls held every week and painting the outside furniture. They also told us that the person concerned attended a twice a weekly memory club to help them with their short term memory loss.

The service offered people a range of regular and ad hoc activities, including the carpet bowls, a weekly fitness class, reminiscence groups, a regular quiz and games including scrabble and bingo.

They were part of a quiz league involving other local care homes, and were proud of their recent win. The bingo was a popular weekly event, now known as 'boozy bingo' as people taking part were also offered a glass of sherry or wine while they played. People we spoke with told us this was a popular event.

We looked at the care records of four people who used the service. These showed that the individual needs of the person concerned had been assessed and that a plan was in place to meet those needs. The care records also included risk assessments to minimise the risks of day to day living. These included falls risk assessments, pressure care assessments, nutritional assessments and manual handling assessments. This showed us that the provider had measures in place to ensure that the care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

Within the care records were details of people needs in the event of an emergency. This showed us that there were arrangements in place to deal with foreseeable emergencies.