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Burgh House Residential Care Home Limited Good

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Inspection report

Date of Inspection: 10 June 2013
Date of Publication: 6 July 2013
Inspection Report published 06 July 2013 PDF

Overview

Inspection carried out on 10 June 2013

During a routine inspection

During our inspection we spoke with five people who used the service and with the relative of another who was visiting at the time. We found from talking to people, observing staff during the day and looking at records that people who received any care or treatment were asked for their consent and that the provider acted in accordance with their wishes.

People we spoke with were happy with the care and treatment they received. One person told us, "It is a lovely place to live, everyone is so kind and they seem to know what I need all the time. If there is anything I want I only have to ask and they get it for me." Another person said, "The staff here all help me. I need some help to get washed and dressed but encourage me to do what I can for myself."

We spoke with four members of staff who told us that they were well supported, and we looked at a range of records which showed that the service kept accurate records relating to people who used the service, staff and the premises.

The service demonstrated a good working relationship with other providers both on a care and social basis as well as working together on training.