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Courtfield Lodge Requires improvement

We are carrying out a review of quality at Courtfield Lodge. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 18, 19 September 2013
Date of Publication: 25 October 2013
Inspection Report published 25 October 2013 PDF


Inspection carried out on 18, 19 September 2013

During a routine inspection

People we spoke with who lived in the home had not been involved with reviewing the support they received. One said, �I�ve been here a while now and not had anyone sit down with me to ask me if anything has changed.�

The ground floor was described as an Elderly Mentally Infirm (EMI) unit. The lack of a capacity assessment did not allow us the assurances that the needs of the people living on this unit had been effectively assessed.

The dietician was visiting the home on the day of the inspection. We were told that the home makes referrals through the GP in a timely manner.

Staff did not have a clear understanding of restrictive practice and did not understand the steps to take before this practice was undertaken.

We observed part of the morning medicines round and saw that contrary to the homes policy medicines had been prepared for three people at the same time, increasing the risk of mistakes.

We did not see any records of interviews undertaken with potential staff members and when asked the manager said they do not follow a strict set of questions for interviewees.

The home could not evidence an effective assessment to determine if there was enough available and suitably trained staff.

Crucial records were kept of significant conversations, GP visits and multi-agency meetings. This information was not routinely being used to update people�s needs or risk assessments.