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Courtfield Lodge Requires improvement

We are carrying out a review of quality at Courtfield Lodge. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 28 January 2013
Date of Publication: 6 March 2013
Inspection Report published 6 March 2013 PDF

Overview

Inspection carried out on 28 January 2013

During a routine inspection

People told us that the staff were friendly and helpful and they were happy with the home.

Relatives of people using the home said that it was welcoming and that staff knew each person and were always willing to talk and listen to them.

We observed policies and procedures being put into practice in ways which were appropriate and respected the rights and dignity of people.

We saw that care plans were appropriate and identified people's strengths and preferences as well as needs. We saw that people were encouraged to use their strengths and to exercise choice but that when people needed extra help or support it was available for them.