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Wythall Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 11 December 2013
Inspection Report published 11 December 2013 PDF | 77.72 KB

Overview

Inspection carried out on 7 November 2013

During a routine inspection

There were 19 people using the service at the time of our inspection. We spoke with nine of these people, the staff that were supporting them and two relatives. Positive feedback was received about the service provided at the home.

We spent time in the dining room and observed the care and support received by people who were using the service. We saw that staff supported people in a respectful manner and offered them choices of how and where they wanted to spend their time.

People told us that they were happy with how their care and support needs were being met. One person told us:" I am very comfortable living here." People told us that staff were available at the times they needed them and that they felt safe living at the home. People told us that they were satisfied with the choice and quality of meals available to them.

Arrangements were in place so that people received their medicines in a safe and timely manner.

Arrangements were in place to ensure that staff employed were suitable to work at the home. Staff turnover was low and we obtained positive feedback in relation to support provided by staff.

Systems were in place to monitor the quality and safety of service provided at the home. People using the service and their relatives were involved in this.

Records were complete and easily located upon request. Records about care had been reviewed and updated to ensure they reflected people's current needs.