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Wythall Residential Home Requires improvement

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Inspection report

Date of Inspection: 1 March 2012
Date of Publication: 16 April 2012
Inspection Report published 16 April 2012 PDF | 48.92 KB


Inspection carried out on 1 March 2012

During an inspection in response to concerns

Worcestershire County Council social services told us in late January 2012 that they had concerns about the way that the provider had managed risk for one person who used the service. This had led to actual harm from a fall.

We visited the service on 1 March 2012. The acting manager told us that there were 21 people living in the home at that time. We followed the care of three people. We met and spoke with two of those people.

One person had a low level of need for support and care. We asked for their view on the home. They told us "it's as good as it can get. Everyone is kind here."

We looked at people's care records and found that the quality of assessment of need, care plans and review of care plans varied. People with complex conditions did not always have risks to their health and well being consistently managed and this put them at risk. We have required the provider company to comply with regulation and improve this.

We spent two hours in the communal rooms of the home. We saw that workers and managers treated everyone with patience, kindness and respect. There were three care workers on duty and they were stretched over lunch time to provide the level of individual attention that some people needed. We have asked the provider company to improve this.

We spoke to another person over lunch. They told us that they felt happy, safe and settled at the home. They said that there were no over restrictive rules and that workers were very attentive.

We looked at the bedrooms of two of the people whose care we followed. We saw that they were clean, warm and comfortable.

We spoke to care workers on duty. They were able to tell us about people's needs and care plans. They spoke very positively about the dementia awareness project that the staff team was involved in with Worcestershire County Council. Workers understood their responsibilities to safeguard people from risk of abuse.

Workers and managers held qualifications in social care. The provider company was not able to show us accurate records of up to date staff training in compulsory subjects such as safe moving and handling of people and food hygiene and infection control. We have asked the provider to improve planning for keeping skills and knowledge regularly updated.

The manager is not registered with us.