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East View Housing Management Limited - 368 The Ridge Good

All reports

Inspection report

Date of Inspection: 4 September 2013
Date of Publication: 10 October 2013
Inspection Report published 10 October 2013 PDF

Overview

Inspection carried out on 4 September 2013

During a routine inspection

At inspection we met five of the six people living there. We also met five of the six staff on duty in addition to the manager and spoke with four in depth.

People living in the house had complex needs and communication difficulties. As a consequence they were unable to fully participate in the inspection process or tell us about their experiences, but we observed what they did and interactions with staff.

We looked at some care records and risk information, this was comprehensive and kept updated. Staff said they felt well informed about people�s needs.

Records indicated that the service was mindful of people's specific dietary needs and where nutritional risks were identified.

We looked at how medication was managed. We found that staff had been appropriately trained and that systems to minimise risk to people were kept under review.

We noted the environment and furnishings were of good quality but experienced high levels of wear and tear. There were sometimes delays in works being carried out but these did not impact on the well being of people living there.

We looked at notifications of incidents. We found that staff had a good understanding and showed confidence in regard to their role and responsibilities around these.

From our observations and discussions with four of the six staff on duty, we were satisfied that staff felt that staffing levels were sufficient for the dependency of the people living in the house.