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Inspection report

Date of Inspection: 7 September 2012
Date of Publication: 8 October 2012
Inspection Report published 8 October 2012 PDF

Overview

Inspection carried out on 7 September 2012

During a routine inspection

Due to people�s complex needs, many people were not able to tell us about their experiences. We used a number of different methods such as observation of care and reviewing of records to help us understand the experiences of people using the service.

People we were able to speak with who lived in the service told us they liked living at Thornwood. We were told �nice staff, nice food� and �I have a nice room here, very comfy�.

We also spoke with relatives and visitors. One visiting professional told us �I have never had any issues, there is always someone senior around if you need to speak to them, the staff are very helpful�.