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Inspection report

Date of Inspection: 10 January 2014
Date of Publication: 8 February 2014
Inspection Report published 08 February 2014 PDF

Overview

Inspection carried out on 10 January 2014

During an inspection to make sure that the improvements required had been made

We used a number of different methods to help us understand the experiences of people who used the service, because some of the people who used the service had complex needs which meant they were not able to tell us their experiences.

Staff told us that they worked as a team, and that they felt supported by the senior staff. One new member of staff member said, "I really love working here." Another said, "Great place to work."

We found that people who used the service were involved as much as possible in care decisions and in life choices. Care was delivered in a way that ensured their dignity was promoted.

Care plans and delivery of care for people was person specific and in line with their plan of care.

We looked at systems in place in relation to the cleanliness and infection control. The standard of cleanliness and hygiene had improved.

We reviewed a range of information during our visit and found that there were good standards of recording in place.