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Archived: The Firs Specialist Residential Home

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Inspection report

Date of Inspection: 18, 29 March and 8 December 2011
Date of Publication: 28 June 2011
Inspection Report published 28 June 2011 PDF | 214.66 KB

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 18/03/2011, 29/03/2011, 08/12/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Although staff felt well supported by the management and colleagues and most receive regular supervision and review of practice. The senior staff completing the supervision are not trained to do this effectively and do not receive appropriate supervision themselves.

Overall, we found that The Firs Specialist Residential Home was meeting this essential standard but, to maintain this, we suggested that some improvements were made.

User experience

People who use this service made no specific comments about this outcome.

Other evidence

Staff training records confirmed staff undertake an induction programme, and an ongoing training schedule has been established.

Staff spoken to said that they felt well supported and the relationship between the deputy manager and other staff working in the home was seen to provide a good working environment. The provider works in the home most days and works closely with staff and is readily available to them if needed.

Three staff members spoken with confirmed that they had received supervision recently and that they had found this beneficial. Supervision records confirmed that staff supervision is being provided to staff on a regular basis. All supervision sessions have been conducted by the appointee manager or the deputy manager, however neither have had any training on how to use this process. It was also noted that suitable supervision arrangements have not been put in place for the appointee manager or the deputy manager who has taken on the management role of the home.