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Archived: The Firs Specialist Residential Home

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Inspection report

Date of Inspection: 18, 29 March and 8 December 2011
Date of Publication: 28 June 2011
Inspection Report published 28 June 2011 PDF | 214.66 KB

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People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 18/03/2011, 29/03/2011, 08/12/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Staff receive training and have an understanding of how to protect people from abuse and what action to take if they have any concerns.

The home has co-operated with the local authority with regard to recent safeguarding investigations and the implementation of a safeguarding plan. However systems to identify and prevent the risk of abuse need to be robust in order to safeguard people living in the home.

Overall, we found that The Firs Specialist Residential Home was meeting this essential standard but, to maintain this, we suggested that some improvements were made.

User experience

People who use this service made no specific comments about this outcome.

Other evidence

Since December 2010 the Care Quality Commission has referred a number of safeguarding issues relating to care, management and the provision of services and facilities at the Firs Specialist Residential Home to the local safeguarding investigation team. A case conference concluding these alerts was held on 24 March 2011. The outcome of this was to confirm that the allegation of institutional abuse was substantiated. An action plan to safeguard people living in the home was also agreed at this meeting to be progressed.

Once the safeguarding issues had been raised with the home the provider took steps to address the concerns. It is however clear that he did not have appropriate systems to identify risks to people using the service or to ensure that they were safeguarded. Forms of abuse and risks had to be identified to him through safeguarding procedures and the regulatory process.

Discussion with staff and sight of the training matrix during the site visit confirmed that all staff had completed training on safeguarding vulnerable adults. Supervision records also identified that safeguarding and protection issues were included as part of the recent supervision programme. Staff spoken with had a good understanding of what constitutes abuse.

A safeguarding policy and procedure was available in the home held within the procedures file along with a restraint and whistle blowing policy.

Discussion with the deputy manager and the provider confirmed a greater understanding of safeguarding issues and the need to respond to identified concerns proactively to safeguard people.