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Archived: The Firs Specialist Residential Home

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Inspection report

Date of Inspection: 18, 29 March and 8 December 2011
Date of Publication: 28 June 2011
Inspection Report published 28 June 2011 PDF | 214.66 KB

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People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 18/03/2011, 29/03/2011, 08/12/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People using this service are involved in decisions about the care and service provided based on their individual needs and preferences. Staff are respectful and treat people with dignity.

Overall, we found that The Firs Specialist Residential Home was meeting this essential standard.

User experience

One resident chose to spend time in the front hallway and another liked to spend time in his own room. Both confirmed that this was where they wanted to spend their time and that they were able to do this as they liked.

Other evidence

Staff were seen to be aware of giving choices to people who use the service throughout the day. They asked everyone about what beverages and food they wanted and gave choices about activity and clothing.

Observation confirmed that people were able to move around the home freely with no restrictions, although often accompanied for safety. Privacy was respected at all times with all personal care and personal discussions completed in a private way. Five people living in the home like to spend time in their own rooms on occasions during the day and this is respected.

Records demonstrated that people’s individual likes and dislikes are well recorded along with wishes following death. However preferences around daily life are not well recorded at present within the new care documentation implemented.

One person has decided that the Firs Specialist Residential Home is not meeting his needs. His wishes have been recognised and the management of the home are working in conjunction with him and the placing authority to ensure a smooth move to another care home.