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Inspection report

Date of Inspection: 21 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF

Overview

Inspection carried out on 21 January 2014

During a routine inspection

There were 62 people using the service at the time of this inspection. We spoke with three people in the home, four visiting relatives, four staff and the manager. Some people in the home were unable to tell us their views of the service. We were able to observe their mood, behaviour and interaction with staff.

People and their relatives told us they were pleased with the care provided. One person told us the home was, �Doing a good job� and, �You go out and do what you want.� A relative said, �The care here is second to none. The staff are very good with Mum and she�s much more settled now.� We observed a good rapport between people in the home and staff. We saw staff helping people in a kind and sensitive way.

We found that people were protected from abuse, or the risk of abuse, by the policies in place and staff awareness. Relatives told us they felt people were safe in the home.

We found there were suitable measures in place in relation to the security and maintenance of the home. Prompt action was taken where repairs or improvement were needed.

People in the home, their representatives, and staff were regularly asked for their views of the service provided. Their views were taken into account in making changes and improvements to the service.