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Axbridge Court Nursing Home Requires improvement

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Inspection report

Date of Inspection: 7 January 2014
Date of Publication: 5 February 2014
Inspection Report published 05 February 2014 PDF | 82.47 KB

Overview

Inspection carried out on 7 January 2014

During a routine inspection

On entering Axbridge Court we found the atmosphere to be warm and welcoming. We spoke with people who used the service, a visiting family member and staff. We observed staff understanding of the care and support people needed. People we spoke with said they �couldn�t fault the care� and staff were "all very kind". A family member said staff were "very caring.� We noted people's rooms were decorated with their interests and personal belongings.

We spoke with 10 people, who used the service, in their own rooms and observed others in the dining room and sitting room. We spoke with eight staff. We observed staff understanding of the care and support needed. People said they were "well looked after." Comments about staff varied between �brilliant, very good indeed� to �not too bad� according to people�s individual outlook.

We looked at people's individual files which incorporated their personal profile, care plans and risk assessments and found they encompassed the safety and well-being of people who used the service. People living in the home and staff told us that they knew how to raise a concern or complaint and felt confident in doing so. They said if they had any issues or concerns they could "talk to the manager."

There was evidence that sufficient numbers of appropriately trained and qualified staff were available to care for people. Staff had received relevant training courses which were identified on the training schedule. Staff told us they were supported by the manager and that they had received regular training.

The provider had systems in place to monitor and improve the service and to manage risks to the health and safety of people living and working in the home.