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Archived: Workwise Healthcare Limited

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All reports

Inspection report

Date of Inspection: 28 November 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2013, talked with people who use the service and talked with carers and / or family members. We reviewed information sent to us by commissioners of services.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People were cared for by staff who were supported to deliver care safely and to an appropriate standard.

Reasons for our judgement

We spoke with people who used the agency about the care workers. Most people thought that staff were sufficiently trained although one person felt that some care workers needed more training. One person told us they thought the care workers did not get enough support from the staff in the office.

Comments about the care workers included, “Brilliant girls –excellent, pleasant personalities, trustworthy, respectful.” Another said, “A lovely set of girls, like me daughters. Quite satisfied.”

We spoke with the director who told us that all new staff completed an induction programme based on common induction standards. We spoke with a recently employed care worker who told us that during the induction process they had completed some initial training, shadowed other care workers and had signed to confirm they had read the company’s policies and procedures. They told us that training covered areas including health and safety, medication administration, food hygiene, safeguarding vulnerable adults and moving and handling.

Care workers we spoke with told us they had regular training sessions. One care worker said, “The training is fantastic, I cannot fault it. I’ve never had training like this before.”

We looked at three staff files. We saw records of direct observation of care workers performing their duties in people’s homes, supervision and appraisal meetings. An appraisal is an evaluation of a member of staff's performance and is usually provided annually by the provider. A care worker we spoke with told us that they felt the supervision meetings were useful and gave them the opportunity to discuss client’s needs, training or any other issues.

We looked at records of staff meetings. We saw that the minutes reflected the issues which had been discussed such as time sheets, the supervision system and any issues which related to people who used the agency.

The care workers we spoke with told us they were provided with a uniform, aprons and gloves. They also told us they felt supported by the provider with any training requirements and staff were able to obtain further relevant qualifications. For example one care worker we spoke with told us that she had asked to do further training in dementia. The director us that a number of care workers had obtained or were working towards nationally recognised qualifications in health and social care. This was a national vocational qualification (known as NVQ).