You are here

Archived: Workwise Healthcare Limited

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 28 November 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

People should be given the medicines they need when they need them, and in a safe way (outcome 9)

Meeting this standard

We checked that people who use this service

  • Will have their medicines at the times they need them, and in a safe way.
  • Wherever possible will have information about the medicine being prescribed made available to them or others acting on their behalf.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2013, talked with people who use the service and talked with carers and / or family members. We reviewed information sent to us by commissioners of services.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

Reasons for our judgement

Where someone needed assistance with taking their medication there was a care plan that had been agreed with the person, which authorised care workers to support or administer a person with their medication.

We saw that the provider had a detailed ‘Assistance with medication’ policy and the care plans we looked at informed care workers what support was required with medication where relevant.

We looked at medicine administration records (known as MAR sheets). We saw these records had been completed correctly. We also saw records which showed that the MAR sheets had been audited by the registered manager and any issues raised as a result had been acted upon.

Most of the people who used the agency that we spoke with managed their own medication. Those who received assistance with their medication expressed no concerns in this area. They told us they felt care workers were competent and reliable and supported them in the way they needed.

There were arrangements in place to ensure medicines were safely administered. We saw there was guidance provided on when and how care workers should administer medication. In care files each appointment time identified whether the person required any assistance with prompting or administering medication during that visit.

The care workers we spoke with told us they had received training in the safe handling and administration of medication. One care worker told us, “I would never give someone medication without knowing what it was for. If I didn’t know I would find out.”