22 March 2012
During a routine inspection
Some people who use the service were unable to communicate and tell us what they thought of the quality of the care due to their communication difficulties. However through observation during the site visit we were able to observe staff supporting people who use the service in a respectful way and that staff took time to explain where possible the options available and supported them to make choices.
We had the opportunity to speak to a visiting GP who commented on the service provided. He said that he had visited the home for a while and felt that the quality of care was very good and he had no concerns, He also felt staff had a positive attitude and treated people with respect and dignity. He also said 'They work well with the surgery'.