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Archived: The Whitehouse

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Inspection report

Date of Inspection: 16 March 2012
Date of Publication: 20 April 2012
Inspection Report published 20 April 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

People who use services generally benefited from safe quality care and support due to effective decision making and the management of risks to their health, welfare and safety.

Overall, we found that The Whitehouse was meeting this essential standard.

User experience

People who use services said that they were consulted about their home and could contribute suggestions to improve it.

They said, 'The staff are more like friends here and of course you can chat with them like you would with friends. I haven't had the need to ask for anything but if I did I know that staff would do everything possible to help me' and 'Staff are fine and helpful. If you need something you've only got to ask and they're always friendly and will try to help you. It's a bit like a big family here'.

Other evidence

Informal feedback had been received from people who use services. Suggested improvements had been made including altering the menu to respond to people's changing preferences.

The records showed that accidents such as trips and falls had not occurred frequently. Staff were aware of the need to examine any that did occur in the future so that action could be taken to reduce the likelihood of them happening again.

Informal quality audits had been completed of key things such as the management of medication. This involved checking that medicines were being ordered, stored, administered, recorded and disposed of in the correct way.

National developments in good practice such as new guidance about the use of medicines and equipment had been received and acted upon. This was so that people had been protected from medicines or equipment that might no longer have been safe for them to use.