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Archived: The Whitehouse

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 16 March 2012
Date of Publication: 20 April 2012
Inspection Report published 20 April 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People who use services generally experienced safe and appropriate care but the arrangements to meet one person's needs were not sufficiently robust.

Overall, we found that The Whitehouse was meeting this essential standard, but to maintain this, we have suggested that some improvements are made.

User experience

People who use services said that they were satisfied with the health and personal care they received and that their independence was encouraged.

They said, 'I get all the help I need and the staff always come straight away if you need help and they're very kind' and 'The staff are very good here and everything runs smoothly pretty much. The staff do have to work hard but we get all of our laundry done and then we get help with things like getting washed and dressed and the staff are all so kind'.

Other evidence

Each person had an individual plan of care that said what assistance they needed and wanted to receive. The information included things such as helping people to do everyday tasks, using the bathroom and safely getting about. Staff said that these plans helped them to reliably provide care for people in ways that were right for them.

The plans generally took into account advice received from health and social care professionals. Staff were giving additional assistance to one person so that they could safely manage a routine medical condition. Not all aspects of the assistance had been clearly planned and so the person could not be confident that it would be provided in a consistent way.

There were written risk assessments that helped people to stay safe by avoiding unnecessary hazards. This included helping to reduce the risk of people having falls.

People received the care they needed. This included assistance with getting up and going to bed, washing and dressing, using the bathroom, having their meals and managing their laundry.

People had received the healthcare services they needed including seeing professionals such as doctors, community nurses, dentists and opticians. There was a reliable system to pass on important information when people were admitted to hospital. This included details of the person's known medical conditions, medication and mobility.

Things to maintain good health had been provided such as 'flu vaccinations and advice about healthy eating.