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Archived: The Whitehouse

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Inspection report

Date of Inspection: 16 March 2012
Date of Publication: 20 April 2012
Inspection Report published 20 April 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People who use services were involved in decisions about their care and support, their privacy and dignity was respected and their independence was supported.

Overall, we found that The Whitehouse was meeting this essential standard.

User experience

People who use services said that their care needs had been discussed with them when they moved into the service. They also said that subsequent decisions involving them had been based upon their wishes.

They said, 'My family came to see the place before I moved in and they told me all about the things I could expect. Staff were specially kind when I came and they asked me how I liked things without rushing and pressuring me. It was all kind and very informal' and 'I'm very settled here because the staff are so genuinely kind. We all like the relaxed pace of life and we can use our bedrooms whenever we want and get up and go to bed when we want'.

Other evidence

When people had been considering moving into the service their needs for care had been assessed so that they could be confident they would get the help they needed. This included support with washing and dressing, eating meals, correctly taking medication, managing money, safely accessing the community and keeping in touch with family and friends.

The atmosphere in the service was relaxed, staff were polite and people were given time to do things in their own way. Staff recognised that some people had special communication needs, spoke with them in an understandable way and supported them to make choices.

People had been given written information about the facilities and services provided in the service including things such as how their care would be planned, the meals available and the fees to be paid.

People had been supported to wear clean clothes of their choice and they had their own possessions. They had been supported to personalise their bedrooms with pictures and ornaments. Also, they had been assisted to use the telephone and to deal with their mail.

In consultation with people, staff had kept in touch with their carers (relatives) so that they knew about any important developments. These included things such as when someone attended a non-routine medical appointment or when there was a significant change in the care they needed.

People had been offered the opportunity to take part in various social activities. These included doing board games and gentle exercises. There had been an in house pantomime at Christmas. People had been helped to celebrate their birthdays with staff making a cake and organising small parties. The most recent trip out organised by staff have been in the summer of 2011.

People were free to receive guests whenever they wished.