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Archived: Shoreline Nursing Home

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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF | 76.43 KB

Overview

Inspection carried out on 3 December 2013

During a routine inspection

During the inspection we spoke with eight people who used the service and two relatives. We also spoke with the manager, the cook and three care assistants. People who used the service told us that they were happy with the care and service received. One person said, “Everything and everyone is wonderful.” Another person said, “The staff give a 100%, they get you anything you want or need.”

We were able to observe the experiences of people who used the service. We saw that staff treated people with dignity and respect. We saw that people had their needs assessed and that care plans were in place.

People were supported to eat and drink sufficient amounts to meet their needs.

We saw that the service had appropriate equipment. We saw that regular checks and servicing of equipment was undertaken to ensure that it was safe.

We saw that there was staff with the right knowledge and experience to support people.

People were protected from the risks of unsafe or inappropriate care and treatment because appropriate records were maintained.