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Archived: St Martins Residential Care Limited

All reports

Inspection report

Date of Inspection: 14 September 2011
Date of Publication: 4 November 2011
Inspection Report published 4 November 2011 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

Overall we found that St Martins was meeting this essential standard but improvements are required.

The service has robust systems in place and the manager and staff have the knowledge to ensure people are protected from abuse.

To ensure effective management of the safeguarding process the safeguarding procedures must be adhered to.

User experience

Most people living at St Martins have varying levels of dementia and different communication needs. We were therefore unable to fully understand people’s specific issues.

Other evidence

A recent safeguarding incident was identified by members of staff and promptly alerted to the manager. The manager investigated the allegation through internal processes.

Whilst on this occasion the records showed that the manager secured a positive outcome, the appropriate procedure was not followed. The manager did not raise a safeguarding alert with the appropriate lead investigative authority until after the investigation was concluded.

It is for the lead investigative authority to coordinate and determine who should take the lead in the investigation to ensure the safeguarding process is managed effectively and that crucial evidence is not lost. The manager acknowledged that the safeguarding procedure was not followed in this instance and gave an assurance to us that if the need should ever arise again the correct procedure would be followed.

Staff who had raised the alert confirmed to us that they had received very good support from the manager throughout the process.

Staff with whom we spoke confirmed that they had recently attended refresher training in safeguarding vulnerable people and demonstrated a good understanding of how they would identify possible safeguarding concerns. Staff were aware of the reporting process and confirmed that they had access to a policy and information to enable them to identify and raise a concern if necessary.