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Inspection report

Date of Inspection: 1 October 2013
Date of Publication: 26 October 2013
Inspection Report published 26 October 2013 PDF | 75.4 KB

Overview

Inspection carried out on 1 October 2013

During a routine inspection

The assistant manager told us that appropriate consent was obtained by talking to family members or holding a best interest meeting. They went on to say that where people do not have the capacity, key workers reviewed and read the care plan arrangements to the people who used the service.

We observed the lunchtime experience and saw that the food was well presented and was plentiful. Food was presented on shared warm trays and allowed people to serve themselves which promoted independence.

We looked at medicine administration records (MAR) that was accurate with the amount of drugs that remained in stock and the amount of drugs that was administered. These records were found to be accurate, precise and transcribed in a clear and consistent manner.

We spoke with three members of staff who told us they had been on a range of training courses and that their personal development was supported. They also told us management was really effective about supporting their career progression.

People we spoke with said they knew how to make a complaint and felt assured that if they needed to make a complaint they would be satisfied the service would deal with it effectively .