You are here

All reports

Inspection report

Date of Inspection: 13 November 2012
Date of Publication: 6 December 2012
Inspection Report published 6 December 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan in a way that was intended to ensure their safety and welfare. We looked at the files belonging to three people that were using the service at the time of our visit.

We saw that a range of assessments about them had been completed to ensure they were kept safe from potential harm and that staff knew how to manage known risks and hazards. We saw evidence of risk assessments for example skin pressure care, mobility, nutrition and personal hygiene.

We saw care plans that highlighted the monitoring and evaluations of support that was provided, together with evidence that people had contributed and been involved in aspects of this, to ensure their individual wishes and preferences were met.

We found that each person had a care plan describing how their health and personal care needs would be met. Daily entries were made to each record to ensure there was a consistent approach to delivering seamless care and individual preferences, likes and dislikes were recorded. These gave a clear picture of what the person's needs were and how staff should assist them.