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Inspection report

Date of Inspection: 24 October 2011
Date of Publication: 16 November 2011
Inspection Report published 16 November 2011 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People experienced effective, safe and appropriate care, treatment and support that met their needs and protected their rights.

User experience

People we spoke with told us they were happy with the care they received and the staff were very kind and caring. One person told us “The staff are very kind and nothing is too much trouble” and another person told us “Staff are always on hand to help me when I need them.”

Other evidence

We looked at four care files which belonged to the people who lived at the home. We saw that the care files contained documents for staff to complete which demonstrated how the person had been cared for and kept safe from harm. We saw that these documents had been completed by staff on a regular basis and were up to date.

The care files also contained a care plan which instructed the staff how to best care for the person. These had been updated and changed as the person’s needs had changed. The care plans had been signed and agreed by the person or their representative.

Daily notes made by the staff demonstrated how the person’s needs had been met on daily basis.