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Inspection report

Date of Inspection: 12 July 2012
Date of Publication: 2 August 2012
Inspection Report published 2 August 2012 PDF | 68.96 KB

Overview

Inspection carried out on 12 July 2012

During a routine inspection

We carried out an inspection of Atlantis Care Home on 20 July 2012 as part of our annual inspection programme and to follow up on previous compliance actions that had been made in August 2011 and February 2012. During the course of our inspection we talked with one relative, and a friend who was visiting. We also spoke to four people who lived at Atlantis Care Home, the registered manager, three members of staff, the dementia liaison nurse and a community psychiatric nurse. We did not inspect the domiciliary care service.

Some of the people that lived at Atlantis Care Home were unable to tell us about their experiences. So to help us to understand their experiences we used our SOFI (Short Observational Framework for Inspection) tool. The SOFI tool allowed us to spend time watching the type of support people received. We observed that overall people had positive experiences living at Atlantis Care Home.

Comments from people who lived at Atlantis Care Home included “staff are very accommodating”, “I’ve been very well looked after here”, “they do attend to your needs”, and “I have never had to complain”. One person told us that they don’t get a choice about whether they would prefer a male or a female carer. They told us “I’d rather a female with personal care”.

We were told by a relative that staff are “very helpful, always cheerful”. Other comments included “any problems and they ring me at home” and "it’s a nice home, not too large". A visitor who had been visiting the home for the first time told us that her first impressions had been good and that she had “heard good things” about the care home.

Staff comments included, “brilliant, love the atmosphere”, “you get to know a part of their lives”, “we try and get people to do as much as possible”, “I know I can speak to the manager if I ever have a problem” and “very supportive”.

Nursing professionals that visited the home told us “they are always welcoming”, “the manager is professional”, “they always let us look at notes”, "I can not fault them", "they use their initiative", "they call me, and are precise about the concerns they have" and “I have never heard staff speak to people in a disrespectful way”.

During our inspection we looked at seven outcomes of the ‘Essential Standards’. We found that the provider was compliant in six areas and non compliant in one area inspected.

In the one area of non compliance, we found that people’s needs were assessed however, care and treatment was not planned and delivered in line with their individual care plan.