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We are carrying out a review of quality at Atlantis Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 2, 7 April 2014
Date of Publication: 8 May 2014

Overview

Inspection carried out on 2, 7 April 2014

During a routine inspection

We gathered evidence against the outcomes we inspected to help answer our five key questions: Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led? We gathered information from people who used the service by talking with them.

This is a summary of what we found-

Is the service safe?

People we spoke with who lived at Atlantis told us they felt safe and people who used the care agency, confirmed staff were kind and caring. We found the manager and provider operated a recruitment procedure to ensure people who were employed were suitable to work with vulnerable people. People who lived at Atlantis were cared for in an environment which was safe, clean and hygienic.

The Care Quality Commission monitors the operation of the Deprivation of Liberty Safeguards (DOLs) which applies to care homes. Through our conversations with the manager it was clear that she had an understanding of her responsibilities with regards to DOLs. We saw documentation in people’s care plans which evidenced that the appropriate professionals had been involved when an application regarding the restriction of someone’s liberty was required.

Is the service effective?

People we spoke with who lived at care home were complementary of the care and support they received from staff. Comments included, “they’re all lovely” and “staff are very friendly and helpful”. We spoke with a visiting relative who also told us they were happy with the care their X received and told us staff appeared to be kind and caring. One person who lived at the home told us, they would like it if staff could spend more time with them, but told us they understood staff had many others to provide care for as well as them. Another, person when asked if the home could improve anything, told us they would like more exercise and therapies.

People, who used the care agency, were complementary of the care staff who visited them in their own homes. Comments included, “excellent, I couldn’t fault it in anyway” and “yes happy with the service”. One relative told us, “with the help coming from Atlantis I think she leads a very good lifestyle”.

Is the service caring?

We observed people who lived at the care home were supported by kind and caring staff who communicated with people in an adult to adult manner. We observed the provider and manager had a “hands on approach” and took time to talk to people and to visitors. Staff we spoke with were passionate about working at the care home. They told us, “I love it”, “it’s a job you can’t do unless you enjoy talking to people” and “a satisfying job”.

We spoke with one relative who’s X had recently moved into the care home. They were complementary of the manager and of the staff at the home. They told us, “they’ve got my confidence. I know what they are doing is great; they are so friendly and so lovely. It’s not that they’re just looking after X, they are looking after the wider family”.

The manager and provider talked to us about their recruitment process and spoke passionately about the qualities they looked for before someone joins the team.

People who used the care agency were also complementary of the staff who visited them in their own home, as were some relatives we spoke with, comments included, “staff are very good, very willing” and “I look forward to them coming”.

Is the service responsive?

We saw staff, working in the care home were responsive to people when they required assistance. We observed people who lived at the care home approach staff fondly to ask for assistance. Care records detailed that people were able to access services out with the care home to ensure their health and wellbeing.

People who used the care agency confirmed staff were always willing to assist them. One person gave an example of how a member of staff had quickly responded when they had had a problem with the lock on their front door and the carer had been unable to get in. The manager also gave examples through-out the inspection of the support they gave to people’s wider family to ensure they were always kept informed of any concerns.

We found, care records and risk assessment for both the care home and care agency were not always reflective of people’s care needs. This meant that the manager and provider could not demonstrate that the care which was being delivered was in line with people’s choice, wishes and expectations. A compliance action has been set in relation to recording keeping and the provider must tell us how they plan to improve.

Is the service well-led?

The service had a manager who was registered with the Care Quality Commission. People who lived at the care home as well as people who used the care agency told us they found the manager approachable. People did not have any concerns or complaints, but were confident that they could speak with the manager at any time. However, we found not everyone was aware of what the complaints procedure was. We found the manager had systems in place to monitor the quality of the service being provided. We found that the monitoring and auditing of care records required improvement. Staff we spoke with told us they enjoyed working for the manager and the provider, comments included, “a good organisation to work for, I am happy”, “it’s an absolutely lovely organisation” and “if I have any queries or questions I always get an answer”.