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Archived: Cricklade House Residential Home

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Inspection report

Date of Inspection: 18 April 2013
Date of Publication: 18 May 2013
Inspection Report published 18 May 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information we asked the provider to send to us. We talked with other authorities.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. Comments we received included: "All the staff are really nice and ask about my care and how I like it to be done", Our observations and discussions with people indicated that they were happy and had positive relationships with the care staff.

People felt that Cricklade House was a good place to live, and that they were happy and safe. People felt able to talk to staff about what they wanted and needed. A person living at the service said "Staff know what they are doing and I feel safe here".

People's preferences and needs were respected. They told us that they liked their bedrooms and had been able to furnish them with their own personal belongings. We observed that individual wishes and views were expressed, the manager and carers involved people in their discussions and listened carefully to what they had to say. We saw that the environment was welcoming, people were relaxed and comfortable. We observed that staff addressed people by their preferred names. People's preference for the same gender carers were met as only female staff were employed. People said they felt "comfortable with female staff providing personal care".

People were supported in promoting their independence and community involvement. Three of the people living at the home were supported to attend a weekly activity outside the home, it was known as the "Healthy Eating Centre". Staff supported them to the event every week and stayed there so that they could participate in activities.

People's diversity, values and human rights were respected. People we spoke with and their relatives said staff treated people with respect and maintained their dignity. A person told us staff understood their specific cultural needs and helped them decorate their bedroom in a way that reflected this. There were a number of scenes from the person’s place of birth displayed on their bedroom wall.