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Archived: Cricklade House Residential Home

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Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 1 January 2013
Inspection Report published 1 January 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we have gathered about Cricklade House Residential Home, looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations and carried out a visit on 7 December 2012. We observed how people were being cared for, checked how people were cared for at each stage of their treatment and care, talked with people who represent the interests of people who use services and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs. The manager was on duty five days a week and worked with another care worker in the team. People told us told us that they felt there were enough staff to meet their needs. We were told by staff that everyone worked well as a team. The manager provided direct support and guidance to staff members they worked with.

The staff team comprised of five members of staff. Staff were able, from time to time, to obtain further relevant qualifications. Staff records confirmed that carers had completed National Vocational Qualifications (NVQ) in care to Level 3. We saw that staffing levels were appropriate and staff had time to respond to people’s requests for assistance. We saw a care worker engaging people in group and individual activities, they adapted the activity to consider people's capacity to engage.

The manager had participated in dementia training and had cascaded the good practice guidelines to the staff team, this had influenced practice in the home. An example of this was seen; staff held reminiscence groups for people using the service that involved the family members.

All staff had received mandatory training but the provider might like to note that refresher training was overdue in some mandatory topics. This had not impacted negatively on people using the service and staff showed a clear understanding of good practice