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Archived: Cricklade House Residential Home

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Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 1 January 2013
Inspection Report published 1 January 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we have gathered about Cricklade House Residential Home, looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations and carried out a visit on 7 December 2012. We observed how people were being cared for, checked how people were cared for at each stage of their treatment and care, talked with people who represent the interests of people who use services and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. There were safeguarding and whistle blowing policies and procedures in place.

People using the service told us they had confidence in the manager and staff at the home and felt at ease expressing their views or raising any issues with them. Relatives spoken with described the environment as supportive and caring. One relative spoken with said "the home has provided a safe and secure environment for my parent and staff are really great".

Our records showed that there were no concerns about the welfare of people living in the home. Both staff we spoke with were trained in recognising abuse. They described what they would do if they suspected that any form of abuse was happening. They were confident in what action they would take in these circumstances and were familiar with local authority safeguarding reporting procedures. Staff training records showed that staff received training in safeguarding vulnerable adults as part of their mandatory training.