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Archived: Cricklade House Residential Home

All reports

Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 1 January 2013
Inspection Report published 1 January 2013 PDF


Inspection carried out on 7 December 2012

During a routine inspection

We spoke with all four people using the service. In addition we used a number of different methods to help us understand the experiences of people using the service, because the people using the service had mild to moderate dementia. We spoke with the relatives of three people, and with a social worker.

One person said �I like living here it is my home� and another told us they enjoyed the food as it was prepared to their liking. Relatives we spoke with said they were happy with the home and the care that people received.

One relative said "it is quite a special house, it feels like a family home the numbers are low and people get individualised attention, the manager and staff are great".

Another person that visits said that whenever they turned up they were always made welcome. They told us the staff understood the needs of their relative and they keep them informed of any changes to their health or care needs.

A relative spoken with said "it is an amazing place for older people needing care, when we visit we see that people are well cared for by staff that are genuine".

The service used fresh food for the preparation of meals, and took into account people�s individual taste preferences and needs in relation to the foods provided.

The care delivered at Cricklade House met individual needs appropriately but there were shortfalls in recording, and essential information on care planning records for people using the service was not up to date.