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Archived: Fassaroe House

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 20 January 2011
Date of Publication: 19 April 2011
Inspection Report published 19 April 2011 PDF | 202.98 KB

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 20/01/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People who use services benefited from safe quality care and support due to effective decision making and the management of risks to their health, safety and welfare.

On the basis of the evidence provided and the views of the people using the service we found the service to be compliant with this outcome.

User experience

People and their relatives who use the service told us that they had been asked for their views about the home.

They said that their views had been taken into consideration and acted on.

They also told us that they have been kept up to date about the homes situation with regards being in voluntary administration. They said that this had not affected the standard of care and support given to people.

People told us that there were residents and relative meetings. A record is kept about things that were discussed. A relatives meeting was being held on the day of our visit to the home.

The home had started writing a regular news letter which is given to people and sent to their relatives to keep them up to date about what is happening at the home. It told them about what is happening and what improvements and actions are being taken to improve the service.

Other evidence

There were systems in place to regularly assess the quality of the service provided. Monthly reviews and audits were carried out by the management company Health Care Management Solutions Limited, who are temporarily overseeing the management of the service until a new provider is found. These reviews and audits check all the systems being used in the home. For example they look at infection control, medication, care planning. The strengths and weaknesses of the service are identified and action pans are put in place to improve the outcomes for the people who live at Fassaroe House.

The registered manager or senior staff also carried out regular health and safety checks on the service to identify any shortfalls, these were then immediately addressed.

We were told that people and their relatives were encouraged to come and speak to the manager or provider at any time to discuss any issues regarding the service and the care they were receiving.