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Archived: Fassaroe House

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Inspection report

Date of Inspection: 20 January 2011
Date of Publication: 19 April 2011
Inspection Report published 19 April 2011 PDF | 202.98 KB

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 20/01/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People who use services are safe and have their health and welfare needs met by competent staff. Staff are properly supported to provide care and treatment to people who use services. Staff are properly trained, supervised and appraised.

On the basis of the evidence provided and the views of the people using the service we found the service to be compliant with this outcome.

User experience

People and their relatives told us that there was a good atmosphere at the home. They said the staff team worked well together.

Staff told us that newly employed staff worked with senior staff to learn their roles. This made sure that people were cared for safely and in the way they preferred.

Other evidence

The service told us prior to the visit and we saw records that showed all new staff received an induction into their role and responsibilities in the workplace. Records were seen of staff training. The majority of training was organised and was updated at the required intervals. Any gaps in mandatory training were identified and the necessary training was accessed as soon as possible. (There was a shortfall in infection control training which was highlighted in outcome 8).

The home provided specialist training to make sure that staff had knowledge and skills to look after people with dementia. The majority of staff had received training in dementia and related behaviours.

The staff had the opportunity and were supported to gain recognised qualifications in care such as the National Vocational Qualification in care. (NVQ).

Staff practice was monitored and competencies were checked. Staff met on a one to one basis with a senior staff member on a regular basis. Staff meetings were also held. This made sure that staff received support and mentoring.