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Archived: Fassaroe House

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 20 January 2011
Date of Publication: 19 April 2011
Inspection Report published 19 April 2011 PDF | 202.98 KB

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People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 20/01/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People who use services experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

On the basis of the evidence provided and the views of the people using the service we found the service to be compliant with this outcome.

User experience

People told us that they felt they received the care and support that they needed. People told us they were well supported with their personal and health care, mobility and diet.

The people and relatives we spoke to told us that the people at Fassaroe House were well cared for.

They said that the staff did not hesitate to call the doctor if required and that other health care professionals were involved in the care when necessary.

Other evidence

Staff told us that care plans had enough information about how to look after people in the best way.

We looked at three care plans in detail and at specific areas in another two. They were personalised and detailed. They included clear guidelines about what people could do for themselves and the areas were they needed support. The plans also identified peoples physical and mental health needs. They gave instructions on what to do if a person showed signs of deterioration or change in their well being. There were step by step plans on how staff were to manage any behaviours and physical health changes. We saw that out-side professionals such as district nurses, the older people's mental health teams and doctors were contacted promptly when they were needed by people. There were also regular visits from dentists and opticians. The outcomes of their visits were recorded and the care plans were updated.

We saw staff caring and supporting people in the way that suited them best. We saw that staff followed the information in the care plans when doing this. Peoples had been reviewed routinely on a monthly basis and more regularly if necessary. Staff involved people and where appropriate relatives or their representative when developing the care plans. Relatives told us they were consulted about care plans and they were notified of any changes. Risk assessments were in place to make sure people were kept as safe as possible. Mobility capabilities were reviewed regularly and risk assessments about preventing falls were in place to tell people how to keep risks to a minimum.