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Archived: Fassaroe House

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Inspection report

Date of Inspection: 20 January 2011
Date of Publication: 19 April 2011
Inspection Report published 19 April 2011 PDF | 202.98 KB

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People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 20/01/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People using the service were treated with respect and enabled to be involved in the planning of their care and supported to make decisions and choices in their lives.

On the basis of the evidence provided and the views of people using the service we found the service to be compliant with this outcome.

User experience

People using the service told us that they were treated with respect by the staff that supported them and that their privacy was maintained. They said they felt listened to and supported to make decisions about their care. They said that their likes and dislikes were taken into consideration and acted upon. Any suggestions they made were taken seriously by the staff and that they could openly discuss any concerns they had. Observations confirmed people on the whole were treated with respect. We saw members of staff knocking on people's doors before they entered their rooms. We saw staff explaining to people what support and care they were going to give.

Relatives told us that they had been involved in the care planning process. The home worked with the peoples, next of kin and care managers to make all care plans are agreed.

People confirmed they were able to do as they pleased, such as get up and go to bed when they wished. They said that they had their meals where they choose. One person told us that they had requested to move bedroom and this request was listened to and acted on.

Discussions, observations and documentation confirmed people were able to participate and enjoyed planned activities. People told us about the activities provided in the home such as arts and crafts, gardening, arm chair exercises, games, and religious services. Some people said they attended outside clubs and groups.

Other evidence

Each person had received an assessment before they moved to the home to make sure that their needs could be met in the way they preferred. People were asked questions like whether or not they would like a key to their room, they were asked about what time they prefer to go to bed and if they would like a lamp left on. They were also asked if they minded if staff went into their rooms at night and whether they would like an early morning cup of tea.

The care plans had been written based on this assessment and contained information about people's preferences and choices in relation to their care. Staff said that this made sure they could provide the correct level of care to people in a way that respected their wishes.

There was information in the care plans that showed that people in the home had a choice with regards to their care and how they spend their time. We saw staff communicating with people in a way that they would understand and giving them the opportunity to make choices about what they wanted.