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Inspection report

Date of Inspection: 18 September 2014
Date of Publication: 14 October 2014
Inspection Report published 14 October 2014 PDF

Overview

Inspection carried out on 18 September 2014

During a routine inspection

The inspection visit was carried out by one inspector. During the inspection, we spoke with the home manager, deputy manager, care staff, people who used the service and relatives. We observed staff interactions with people who lived at the service, and looked at care records and records used to monitor the quality of service.

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five key questions we always ask;

� Is the service safe?

� Is the service effective?

� Is the service caring?

� Is the service responsive?

� Is the service well led?

This is a summary of what we found. The summary describes what we observed, the records we looked at and what people who used the service and the staff told us.

Is the service Safe?

At our last inspection in February 2014 we had raised concerns about the bathrooms at the service and some aspects of food hygiene. Following the inspection the provider forwarded an action plan telling us how they planned to address these shortfalls. They also provided us with regular updates regarding the progress of planned refurbishments. At this visit we found all actions had been completed as planned and people were living in a clean and hygienic environment.

Is the service Effective?

We did not look at regulations under this domain at this inspection.

Is the service Caring?

We found staff we spoke with demonstrated a good knowledge of people�s needs and were able to explain how individuals preferred their care and support to be delivered.

People we spoke with told us they were satisfied with the care they received.

Is the service Responsive?

Care records were detailed and reflected the individual needs of people who lived at the service.

People were involved in their care and were supported to lead fulfilling lives and be part of their community.

Is the service Well led?

We saw the home held meetings for people who used the service to give them the opportunity to share their views and make suggestions for improvements to the service.

The provider had an effective system to regularly assess and monitor the quality of the service that people received. We looked at a selection of reports which showed the provider had assessed and monitored the quality of service provision.