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Inspection report

Date of Inspection: 20 January 2012
Date of Publication: 23 February 2012
Inspection Report published 23 February 2012 PDF

Overview

Inspection carried out on 20 January 2012

During a routine inspection

The people we spoke with told us that they were happy at the home or smiled, nodded and answered �yes� when we asked if they liked the home and the staff who supported them.

They said they had regular house meetings where they discuss what they like to do, menus and anything that might be bothering them. They also said they met regularly with their key worker to discuss all aspects of their care and support needs.

One person said, �Staff ask us if everything is alright for us.�

They also told us if they had any concerns or if they were not getting on with someone they would speak to their key worker, manager or relative.

Relatives said they were made very welcome at the home and kept well informed on the welfare of their relative. One said, �Communication is very good, first class.�

People who use the service and relatives we spoke with said they were very satisfied with the care provided. Their comments included:

�I have every confidence in them, they make sure people are well looked after.�

�(name of person) always looks clean with clothes all beautifully ironed.�

�They make sure we have what we need.�