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All reports

Inspection report

Date of Inspection: 5 March 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We sent a questionnaire to people who use the service, talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. We looked at the staff training record and some members of staff's certificates. We found that staff had completed all of the required training including safeguarding, health and safety, moving and handling, fire awareness, fire safety, infection control, food hygiene and first aid training. This was also confirmed by staff that we spoke with.

Staff received additional training, which ensured that they would be able meet the needs of people using the service. Examples included training in dementia and diabetes. The majority of care staff had attained National Vocational Qualifications (NVQ).

We saw information, which confirmed that staff were appraised and they received regular supervision. Staff we spoke with confirmed that they received supervision.