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All reports

Inspection report

Date of Inspection: 5 March 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We sent a questionnaire to people who use the service, talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The service had safeguarding procedures in place. This made reference to Surrey County Council (SCC) multi agency safeguarding vulnerable adults from abuse procedures. The manager told us that the service’s local policy was in the process of being reviewed to ensure it reflected the latest guidance. People we spoke with told us that felt safe living in the home.

We spoke with two members of staff who were aware of their responsibilities in reporting any incidents to the appropriate person should they witness or be made aware of any incident where the safety of person using the service may be compromised. We looked at the staff training matrix and training certificates which confirmed that they had undertaken safeguarding training.