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Bramley House Residential Home Good

All reports

Inspection report

Date of Inspection: 5 March 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

Overview

Inspection carried out on 5 March 2013

During a routine inspection

At the time of our inspection there were thirteen people living in the service. We observed that staff supported people in a kind, dignified and sensitive manner. We spoke with seven people who used the service. They said "I am happy with the care provided", "the staff are very caring and cheerful" and " the staff are respectful and polite". Six out of seven people we spoke with said that they thought that the staffing arrangements were satisfactory and that staff responded when they required assistance.

People had care plans in place that were up to date, which they were consulted about. The home had completed some risk assessments but they had not completed nutritional screening assessments.

Staff received training and supervision to be able to meet the needs of people living in the home.

Although the service provided a comfortable and homely environment to live in we found some areas of potential safety risks to people who used the service.

Feedback surveys had not been distributed recently to gain the views of people who used the service about the quality of the service provided.

People who used the service told us that they would feel to raise any concerns if they had any. A person said "The staff are very good listeners�. Some people who used the service said they were not aware of the home's written complaints procedure.