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Bramley House Residential Home Good

All reports

Inspection report

Date of Inspection: 7 December 2011
Date of Publication: 19 January 2012
Inspection Report published 19 January 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

There was no information to confirm that peoples plan of care had been agreed by them. People who use the service were treated with respect and their dignity was promoted.

Overall, we found that Bramley House was meeting this essential standard but, to maintain this, we have suggested that some improvements are made.

User experience

People using the service told us that they were happy living in the home and that staff always respect their right to privacy. With comments such as’ The staff are kind and caring’.

Other evidence

The service provides a homely environment for people to live in. People’s preferences were respected such as times of getting up. We observed staff respecting people’s right to privacy. We observed staff talking to people in a respectful and caring manner. For one person we noted in their night time care plan their permission had been sought for staff to carry out night time checks.

We noted that people’s care plans contained information about their preferred name of address, routines and likes and dislikes.

Two people told us that staff had discussed their care and support with them but they were not aware of their plan of care. The care plan did not contain information to confirm whether people had been consulted or had agreed to their plan of care confirming that they were happy with it.

The home holds regular meetings where people can air their views and make suggestions. People’s views were also sought through feedback questionnaires.

People using the service are provided with a service user guide, which can be adapted in large print. We were told that changes were going to be made to the service’s website, which will include a facility to ensure that people with visual impairment will be able to access this. more easily.

The service provides an entertainment programme. We saw this information on display. This included arts and crafts, music, exercise, yoga and visiting entertainers. Links are maintained with the local community. Holy communion takes place and coffee mornings are held. The service benefits from having a vehicle, which enables people using the service to attend outside social events such as visits to the theatre, local schools and garden centres.