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Inspection report

Date of Inspection: 15 October 2012
Date of Publication: 29 December 2012
Inspection Report published 29 December 2012 PDF | 80.01 KB

Overview

Inspection carried out on 15 October 2012

During a routine inspection

People we spoke with told us they were happy living in the home. They told us they felt safe, cared for and listened to by staff. They described the home as comfortable and homely.

One person said, “When I call the bell staff come fairly quickly, they are pretty good”. Another person said, “The carers are very good, they do a good job”.

We observed people were treated with respect and dignity. People told us staff treated them with respect and offered them choice in their lives. Some people told us they were not routinely offered a choice of menu unless they did not like what was offered. A person’s relative told us they had been consulted about the person's meal preferences.

Staff were knowledgeable of people’s specific health and personal care needs and how they wanted those needs to be met. We looked at people's care plans and supporting documents. We found peoples care plans detailed their needs, and how to meet those needs whilst minimising identified risks. However records made of people’s specific personal care needs and choices were limited.

The provider had ensured staff received appropriate professional development and support to deliver care and support to the people who live in the home.

We found people and their relatives had opportunities to contribute their views about the quality of the service. The provider had systems for monitoring services provided but had not routinely ensured they were evaluated as part of their monitoring.