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Douglas Macmillan Hospice Good

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Inspection report

Date of Inspection: 13 June 2013
Date of Publication: 12 July 2013
Inspection Report published 12 July 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 June 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at three staff files to ensure that the correct checks had been made before the staff had commenced working for the service.

We saw that there was an effective recruitment and selection process in place. All staff had completed application forms, listing their work history and experience. Staff also had an interview before being offered jobs with the service.

We saw evidence to show that the people working for the service were of good character and had the skills and experience necessary to work for the service. This was because the provider had requested references from staff’s previous employers.

We saw that checks had been made to ensure that people were suitable to work with the vulnerable people who used the service. This check used to be called the criminal records bureau check (CRB) and recently changed to the disclosure and barring service (DBS) check. This meant that suitable checks had been carried out to protect people who used the service.

Staff told us that they received a period of induction and training before starting to work in their role. This meant that staff received the required essential training before they began to work with people who used the service.