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Douglas Macmillan Hospice Good

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Inspection report

Date of Inspection: 13 June 2013
Date of Publication: 12 July 2013
Inspection Report published 12 July 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 June 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People told us they felt safe being supported by staff at the service. One person said, “I feel safe. It’s the way that the staff are with me that makes me feel safe”. Another person told us, “I wouldn’t hesitate to say something if I didn’t feel safe”.

We spoke with seven staff about their understanding of safeguarding. Safeguarding means protecting people’s health, wellbeing and human rights, enabling them to live free from harm, abuse or neglect.

Staff told us they had received safeguarding training and were able to describe signs of abuse. Staff were also aware of the whistle blowing policy. One staff member said, “I would be happy to whistle blow. I’m here to protect the patients”. This meant that staff would be able to identify and report safeguarding concerns and share information about potential poor practice.

Care staff told us they would report safeguarding concerns to the nurse in charge. We spoke with two nurses who told us how they would report safeguarding concerns to their manager. Managers we spoke with were able to tell us how they would share a concern with the local authority. This meant there was a system in place to share concerns as required to the local authority in the event of a safeguarding concern.