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Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF | 83.57 KB


Inspection carried out on 24 January 2013

During a routine inspection

On the day of our visit we met the manager and three other members of staff. We reviewed staff files and spoke with people who had used the agency, or who had relatives who used the agency.

We asked people about their experience of the care provided, and if they were happy with the care they had received. We asked people if they were treated with consideration and respect. People told us that they were happy with the care they had received. One person told us, “They do a good job. Excellent." Another person said, "They are fantastic, I can't fault them."

Everyone we spoke with had arranged care requirements according to their own personal needs.

During our visit we reviewed policies and procedures the agency had in place for the safeguarding of vulnerable adults. We saw that a system was in place to record and report any issues that could be considered as safeguarding.

We observed recruitment procedures and found they were robust.

We saw that the agency had good auditing procedures in place. Evidence was available to show that checks were regularly made on records including care plans, medication administration, call logs and timesheets.