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Inspection report

Date of Inspection: 10 February 2014
Date of Publication: 8 March 2014
Inspection Report published 8 March 2014 - Easy to Read PDF

Overview

Inspection carried out on 10 February 2014

During a routine inspection

We looked at the care records relating to people's care and support and saw that people's wishes had been taken into account in planning their care, with support from health professionals and relatives if necessary. Risks to people's health had been assessed and documented. However at the time of our visit there was no effective system in place to demonstrate that people were cared for and supported by staff effectively at all times.

We looked at the procedures for administering medicines to people and found that whilst these were administered safely, they were not always stored and maintained correctly.

Due to people's complex needs they were not able to tell us fully about their experiences of living at Nutley Hall. One person told us they were "happy here" and another told us the staff "were nice". We spoke with one relative who told us they were "very happy with the care here". They said they had never needed to make a complaint and added that the staff were "always very friendly". We spoke with four members of staff, one of whom told us people "have lots of opportunities".